Terms & Conditions

Terms & Conditions

Terms & Conditions

Orders

We accept orders from within the United Kingdom and Internationally. There is no minimum order size, and we are happy to accept a request for a single pencil, if that is what you need. Stock levels are displayed on individual product pages, so you can see how many pencils of each colour we have in stock.

Payment

We accept payment by credit or debit card, through the secure payment gateway system. Currently, the cards supported are Mastercard, Maestro, Visa, Visa Debit, Visa Electron and American Express.

Delivery

The following postage and packing charges apply:

UK: £2.95

UK Recorded: £5.95

International

Europe: £6.95

USA & Canada: £25

Australia & Asia: £35

Please note as of April 2016, we have implemented a brand new shipping strategy. If you were to order a small item from us, for example the USA or Canada and that item only cost £10 to send then we will refund you £15 in shipping. This refund policy on our International Shipping can only be done after we have sent the item and know how much it cost to ship. In the vast majority of cases most orders will come with a refund, however if the order is a large one and comes to a total of £25 shipping no refund will be given as the total shipping costs have been met. Basically if the shipping cost less than the amounts above we will refund you the difference.

Returns

If products are found to be faulty, we will supply a replacement or full refund, provided that you contact Pure Pencils within 30 days of delivery.   Before sending the goods back, please make sure that you alert us using the e-mail form on the Contact page.   Return postage costs will not be reimbursed.

You also have a right to cancel orders and return non-faulty goods, for a period of up to 14 days after taking delivery, provided that the items are unused.  Pencils must be returned in the original packaging, and postage will be at your expense.

Privacy

We do not have access to customers' card or payment details. E-mail addresses are only stored if you have subscribed to our mailing list.